create an unburdened airport experience that is more efficient, accessible, and enjoyable for travelers?
How might we...
Airport resources at your fingertips
Request assistance ahead of time.
SAV
JFK
2hr 14m
2:00
12:05
A
Terminal
2A
Gate
Boarding
11:35
Waypoint aims to transform airport travel by guiding travelers to points of interest, reducing stress, and simplifying navigation.
Paired with our ecosystem of decompression pods & Kiosks that allow travelers to have the most stress free travel experience.
View your route as a checklist.
Add multiple stops
to your route &
view estimated wait time.
THE
SOLUTION
Waypoint empowers users by guiding them to their points of interest, removing mental / physical stressors, and simplifying travel. Waypoint is a three-part re-imagination of the airport experience.
Overview
10 Weeks
UX + Visual Design
Timeline
Role
WAYPOINT
Reimagining the airport experience.
Waypoint is a three part re-imagination of the airport experience empowering individuals by guiding them to their points of interest, removing mental and physical stressors and simplifying the travel experience.
AR-powered map that visually simplifies airport navigation and actively analyzes crowd traffic.
Get to where you want, fast.
Find a Waypoint Pod
Focus
1 min
Start
Physical decompression pods and in-app stress-relief exercises to decrease airport anxiety.
Take your time to breathe and find your pace.
As the UX + Visual on this project, I translated research insights into user experiences by shaping the information architecture, user flows, and interaction patterns. Every design decision was guided by usability and accesibilyt of our audience, ensuring the experience felt clear.
I established the product's visual language by grounding the concept in cohesive layouts, typography, color systems, and interface components that balanced accessibility with a clean aesthetic. My focus was on creating an interface that were engaging and functional, reinforcing the product's purpose.
MY
FOCUS
Airport
SCAD
Hidden Disabilities
Unique Experiences
Data Points
Features
WAYPOINT
Research
Translating
insights
into
elements
The process
Airport Service Gaps
Navigational Struggles
Sensory Stress
Our research revealed that many parents of children on the ASD spectrum find the airport experience daunting.
Research findings highlight widespread frustration among travelers due to unclear and inconsistent signage in airports.
Our data suggests that majority of travelers face sensory overload and anxiety in crowded airport walkways.
Core Problem
Core Problem
Core Problem
How might we create an unburdened airport experience that is more efficient, accessible, and cohesive for travelers?
Intended Goal
Missed Flights
Stress Level
Connection Delays
Foot traffic
TSA delays
Long lines
30
50
30%
30%
22%
28%
22%
26%
45%
16%
Passenger
POV
3 Travelers
Employee
POV
3 Staff
Simple and
Easy Navigation
AR Mapping & Kiosk
Decompression Room and Stress relief
Pod & Stimulating Exercises
Flight Updates & Travel Checklist
Dashboard
Mid-Fi’s for
User Testing
56
3
Rounds of Iterations
10 Users
Next, we conducted user testing with our mid-fidelity prototypes, observing 10 participants as they completed key tasks. By gathering their feedback, we identified and addressed various usability issues.
This iterative process ensured that our UI became increasingly user-friendly and accessible.
“ I find navigating everything alone very overwhelming and I often worry about missing my flight. Additionally, crowded places stress me out, so I prefer quieter environments to stay calm. ”
Collected 100+ Data points like above example
34 px
24 px
18 px
I’m a Headline
I’m a sub-headline
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Poppins
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BOLD
REGULAR
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SAV
JFK
2hr 14m
2:00
12:05
A
Terminal
2A
Gate
Boarding
11:35
Find a Waypoint Pod
Focus
1 min
Start
Exercises
Go to Counter 4
Next:
Check-In in 10 minutes
Security Checkpoint A
Restroom Stop
Auntie Anne’s
Boarding Zone 3
Flight AA1001
ON TIME
25 min
Busy
Security Checkpoint A
Restroom Stop
Auntie Anne’s
25 min
Busy
300 ft
Continue
Next
5 min
TSA-Check A
Waypoint
#EA4D22
#F9B341
#38AE25
clean
dependable
minimalist
innovative
calm